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A terrified toddler was left attached to a pole by her eye in a designer outlet shop due to unsafe railings.
Poppy Cooper, who is just two years old, was shopping with her parents and sister at Ashford Designer Outlet in Kent when the accident happened. Unsteady on her feet, Poppy stumbled into a low railing hook in a Calvin Klein shop that became lodged behind her eye.
Amazingly her mother didn’t panic and gently lifted her off the hook, saving her eyesight. Poppy has been left with a scar inside her eyelid and a tilted eye. She is able to see but is still suffering nightmares, waking in the night shouting “eyes, eyes, eyes.”
Calvin Klein have acted quickly by removing the lowest rails and placing plastic stoppers on the remaining lower level rails. They have also changed the layout of the shop to prevent any eye injuries from happening again.
Any shop should have safeguards in place to make sure that no customer, or member or staff, is in any danger when on the premises. Shops must also have public liability insurance to cover them in case of a compensation claim.
Most storeowners will try their utmost to provide a safe haven for shoppers. Sadly, accidents in shops can, and do, happen. Usually it’s down to some form of oversight by the shop’s employees, for example, forgetting to mop up a spill, or leaving boxes in aisles.
There is a duty on the store or supermarket owner to ensure you are not injured during your visit. The Occupier’s Liability Act provides a framework for your protection, and may allow you to make an accident claim for compensation.
If you have been injured in a shop and it wasn’t your fault you can claim compensation. Make sure you record what happened, where the accident took place and when. If you can, try and take pictures of the hazard that caused the injuries, and take details of any witnesses.
Claims Direct offer a free consultation for anyone injured in shops or shopping centres.
Our Personal Injury Lawyers deal with public liability claims on a No Win No Fee basis. We can provide you with free legal advice and tell you if your claim is likely to succeed.
Call Claims Direct on freephone 0800 884 0321 or claim compensation online and we will review your claim at no cost to you.
Claims Direct is a trading name of Slater and Gordon UK Limited, a company registered in England & Wales with registration number 07931918, VAT 125 446 327, registered office 58 Mosley Street, Manchester, M2 3HZ and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority and authorised and regulated by the Financial Conduct Authority for insurance mediation activity.